COVID-19 Restrictions
Current COVID-19 restrictions and information for the Gippsland Art Gallery.

Refund Policy

Ticket refunds can be issued up until the start time of each ticketed event, so that the ticket holder can reschedule their booking to another time.

COVID-19 Policy

  1. Upon purchasing tickets, the patron agrees to adhere to current COVID-19 guidelines. Patrons who are unwell, or who have a high temperature, cannot attend the event. Refunds will be provided to patrons who contact the Gippsland Art Gallery prior to the event start time. Refunds will not be issued for patrons who are asked to leave the venue, or to those who advise of illness after the event date. For patrons who live or work in an area that is affected by a lockdown which inhibits their attendance to the Archibald Prize, a full refund will be issued upon request.
  2. If a viewing session or event to the Archibald Prize 2021 is cancelled due to government directives, patrons will be advised via email of the cancelation and given a full refund for their purchases.
    a. Online purchases: Will be automatically refunded to the card on which they made.
    b. Over the phone purchases: Will be automatically refunded to the card on which they were made.
    c. In person purchases: Patrons who purchased their ticket in person at the Gippsland Art Gallery will be contacted by Gallery Staff to organise their refund in the manner in which it was paid. i.e. manual EFTPOS refund, cash refund etc.